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FAQ

Have a few questions on your order?

Here are the answers to our most asked questions. For answers to other
questions you may have, please click on the links in the column to the left!

Where is my order?

You should have received a confirmation email when you placed your order and another email with a tracking link when your order was shipped. Simply click on the tracking link for your tracking information.

If it has been more than 3 days since you placed your order and you haven’t received an email from us, check your spam folder to see if the email ended up there. If you can’t find your tracking email, contact our customer support team at Help@ClarksBaitShop.com and we would be happy to assist you.

Easily Exchanged

Too big? Too Small? Don’t like the color? Sometimes you simply have to throw that fish back in the lake. So, we made our exchange policy easy!
If you need a different size, color or style, please email us at Help@ClarksBaitShop.com within 40 days of your original order date. Include your original order number, email address and name on the order as well as the details of the item(s) you wish to exchange for. We will have your item reprinted and shipped to you as quickly as possible.

Received a Damaged Item?

We will gladly issue you a replacement item or issue a refund back to your original form of payment within 40 business days from when you received this
damaged item for any of the following reasons:

  • You receive an incorrect item
  • Your order contains damaged product(s)
  • Your order has a printing mistake
  • Part of your order is missing from the package
  • You did not receive your order, but it has been marked as delivered by our shipping team.

You can contact us at Help@ClarksBaitShop.com to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.

Contact us within 40 days of your original order date, and you can exchange a damaged product. Please email us at Help@ClarksBaitShop.com to get a replacement on its way to you ASAP! Include your original order number, email address and name on the order as well as the details of the item(s) you wish to exchange for. We will have your item reprinted and shipped to you as quickly as possible.

Returns

If you received an item you are not completely satisfied with, let us know! You have 40 days from your order date to contact us. Email us with your question about your return at Help@ClarksBaitShop.com. Our customer service team is happy to help answer any questions you may have regarding your return via email. We will work to quickly issue a replacement for your product order. Unless your order was damaged in our process, we do not reimburse or send a label for the return shipping. You may ship it back to us by any method of your choosing to the following address:

Clark’s Bait Shop Returns
2807A Delmar Drive
Columbus, OH 43209
USA

Changes to Orders Not Shipped

At Clark’s we do not carry inventory of our shirt products. Nothing is stale or out dated, everything is fresh and new. Your order is being custom printed just for you. If your order is in process, please email us so we can assist you. Email us at Help@ClarksBaitShop.com. If your order has already shipped, we’ve got you covered with our super easy return / exchange policy.